| Support
Our customers' satisfaction is our number one priority. Therefore we are dedicated to resolving your support needs ASAP. We provide a 24hr Web Portal for our registered customers, a manned telephone help desk during business hours and/or a quick email connect. Our support provides you with improved IT staff productivity through:
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Fewer need for callbacks
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Less time in problem resolution
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Improved quality of response
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Shorter call handling times
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Mentoring
PTG offers a unique mentoring service after the project finishes. Mentoring provides a PTG professional to come alongside a customers' own staff for a predetermined time to work with them to gain the optimum use and productivity from the new system. This service is especially valued when the EZ'r products are part of the process.
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